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Forum Discussion

Aktright's avatar
Aktright
Aspirant
Aug 26, 2020

My upload speed is very low

This started last week and was fixed by calling my ISP which they reset something on their end. Now a week later, I'm having the same problems this time them resetting on their end only temporarly fi...
plemans's avatar
plemans
Guru - Experienced User
Aug 27, 2020

You're cable connections signal strength is very high. Optimal is -7.5dbmv to 7.5dbmv.  You're hitting 13dbmv.  

Its not causing any downstream errors and your upstream power looks fine but its still a bit concerning to be running that hot. 

Do you have your modem logs? 

  • Aktright's avatar
    Aktright
    Aspirant
    Aug 27, 2020

    I do. I'll add it as an attachment here. Do you think it's the modem or probably and issue that an Xfinity tech needs to fix when he gets here tomorrow?

    • plemans's avatar
      plemans
      Guru - Experienced User
      Aug 27, 2020

      The tech needs to check the line. Between your high power levels and your logs, you have power issues/signal issues.