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Forum Discussion
N300 cable modem router keeps having me set a new password
My model C3000 modem router keeps taking me through a password recovery, and multiple times after entering a new password and setting new security questions and then the serial number, it then tells me my account has been recovered. Then its asks me to Login. I click Login and it takes me right back to the very first page where I create a new password. I have gone through this 4 times with the same results. It’s ridiculous. I haven’t had internet all day and my internet provider says theres no signal. I’m not a techie. I’m so lost. Help!
6 Replies
Have you factory reset it back to defaults?
That'd allow you to use the default login so you can go through the factory setup process and make your own password.
- Hi, yes I have factory reset it about six times now. I’m so confused. After it has me create a new password and security questions, and then has me answer those security questions, it then has me put in the serial number. I enter that and it says congratulations you have reset your account/password. At the bottom there is a purple square that says exit and a green square that says login. I click login and it literally takes me right back to that very first factory reset page. It’s ridiculous. I have done this over and over. And if I just click the purple exit button nothing happens. How come when I click login it doesn’t take me to a page asking me for a username and password? It just takes me right back to that original page where I reset everything again. Any insight would be so appreciated, this is maddening
are you meeting the minimum requirements on the password?
1 Upper Case
1 Lower Case
1 Number
1 Special Character
