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Forum Discussion
McDoug
Sep 25, 2017Guide
N450 CG3000Dv2 Unable to access USB ports
This is a repost as I have not been able to resolve this and Netgear refuses to help. I installed the N450 Cable Modem in-order to have access to an "external" USB hard drive to serve as a Back...
bugmenot2
Sep 27, 2017Apprentice
Same exact problem. Until recently USB storage has been working fine (other than the perpetual issue on every Netgear model of being very slow) but suddenly it won't recognize ANY of the flash drives that always worked before nor any others I've tried. Yet all of them work properly on a PC. I've tried multiple reboots of the router and even a full reset back to factory defaults. Nothing has resolved the problem. Therefore, it seems likely a new firmware was pushed to the unit that has caused the issue - mine is now on version 3.01.16 and I'm fairly sure the last time I logged into the router prior to this problem it was on 3.01.14.
I haven't contacted Netgear yet because I wanted to search online for a solution first. However, like you, my CG3000Dv2 is just slightly over 1 year old. Nevertheless, I find it unacceptable that Netgear refuses to even look into the problem considering this is still a product being currently sold at retail and advertised as providing USB network storage functionality. Therefore, if Netgear is going to ignore that fact and refuse to address the problem, then I find it perfectly acceptable to have me and my family members (and a couple friends who bought this router on my recommendation) to all start buying multiple brand new ones repeatedly from Amazon, Walmart, Best Buy, Target, etc. and returning them as defective when their USB network storage doesn't work and writing corresponding negative reviews as well. I would suggest others do the same. Maybe when Netgear starts getting back hundreds of these as defective returns, they will finally demonstrate some customer service and assist with resolving the problem. It's sad it must come to this since I've been a loyal Netgear customer for over 2 decades (having personally owned several different Netgear switches/routers/etc and recommending even more to friends and family over the years) but if they are unwilling to return that loyalty then I have no reason to continue offering it.
ahalmay
Dec 30, 2017Aspirant
My firmware is 3.0.14 and I have the same problem. I don't think it is the FW. I think it is Windows 10 and their new upgrade.
- ErnestTheGreatJan 02, 2018NETGEAR Employee Retired
I am not sure if you guys are aware but Microsoft dropped support for SMBv1 in latest Win 10 Fall Creators Update so if your ReadySHARE implantation is using SMBv1 you will have issues with accessing your drives. Netgear has a FW update coming for the N450 that will fix this issue. Your ISP will push the update when it became available as each cable FW has to be certified/approved by ISP before the ISP will push it out. This issue is will occur on all devices that do not have SMBv2/SMBv3 support not just Netgear N450 device.
- ahalmayJan 02, 2018Aspirant
I JUST found that out. I would have been nice for registered users of the products to have been notified. There is a workaround, supposedly. I have a US Robotics adapter on order so I can use an ethernet to USB to effect an NAS
- McDougJan 02, 2018Guide
This is the first I've heard of this and believe me I am glad and yes it would have been nice (and good business practice) for Netgear to let us know ... but that would have meant acknowledging to the public that they knew about this and still refused to talk to the registered users.
- bugmenot2Feb 20, 2018Apprentice
ErnestTheGreatwrote:I am not sure if you guys are aware but Microsoft dropped support for SMBv1 in latest Win 10 Fall Creators Update so if your ReadySHARE implantation is using SMBv1 you will have issues with accessing your drives. Netgear has a FW update coming for the N450 that will fix this issue. Your ISP will push the update when it became available as each cable FW has to be certified/approved by ISP before the ISP will push it out. This issue is will occur on all devices that do not have SMBv2/SMBv3 support not just Netgear N450 device.
not a bad a troubleshooting guess BUT this problem cropped up before the Falls Creators Update... i can personally confirm two build 1703 machines (i.e. pre-1709 FCU) which lost their ability to access previously functioning readyshare usb ports on the CG3000Dv2. so it was definitely something else which caused the problem. hopefully when somebody gets this new firmware on their CG3000Dv2 they can post here and confirm if it solved the problem.
[p.s. just to clarify, even once you upgrade to Fall Creators Update, for most people (e.g. Home and Professional editions) SMBv1 will only be disabled if your machine doesn't use it for more than 15 days (which does NOT include time when the machine's off) and even if it did get auto-disabled, you can re-enable it, at which point it will never auto-disable again.]
- ahalmayFeb 20, 2018Aspirant
I passed the fw info on to Cox cable. Let's see if they do anything with it