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Forum Discussion
N450 WiFi keeps disconnecting
Hello, So I bought my Netgear N450 WiFi cable modem router on April 30, 2015 and in the past month I've been having WiFi connection problems. The internet works just fine, but for some reason the...
Hello craigwf
Have you tried to do a factory reset and see if the wifi is still dropping out?
DarrenM
Have not done a factory reset as the significant number of users with the same problem with CG3000DV2 who have done that say it didn't change anything. Interestingly, yesterday when the wifi was "down", I checked with my android wifi analyzer app and found the wifi signal was still up and strong, however no one could connect to it until I rebooted the router. It appears there is nothing wrong with the hardware generating the wifi signal, but rather a software issue as the router will occasionally disconnect all wifi devices and not allow them to reconnect until it has been rebooted.
In case anybody is following this thread because they are having the same issue, I have now gone through Level 2 Support who made changes in the settings to no avail and has subsequently authorized an RMA number to obtain a replacement because they "have identified the hardware issue causing this problem."
I've been getting the same issue since this update was pushed.
CG3000Dv2 N450
H/W rev: R2.05A2
F/W rev: V3.01.06
However my frequency has been 3-5 times per day all connections are dropped until I force a reset of the wi-fi by making configuration change(I usually just change channels or max speed, apply, and then revert). Router web GUI shows the wi-fi as up the entire time. With 3 family members using iPhones on a shared data plan this has put them over their monthly data limit in two days. I need a fix fast.
I've been using all these same devices for nearly a year prior to the Comcast push that upgraded the f/w to v3 from v1.
It cost me $16.90 to get a replacement gateway shipped along with pre-paid return postage. Netgear sent me a brand new (not a refurb) gateway of the same model as the defective one. Thus far (3 days) the wifi has been rock steady 24/7. I suspect a certain percentage of that model had a defective part. Hopefully the replacement is not one of them.
And on the 8th day, the brand new CG3000DV2 disconnected all wifi devices and would not allow them to reconnect until I unplugged and then re-plugged the power to the gateway. What is causing this behavior? Could this be the firmware Comcast has pushed to me, V3.01.06? I am very disappointed. I thought Netgear was known for reliability.
After another three days from the last post, again got disconnected from all wifi devices and was unable to reconnect until a hard reboot. Called Netgear Tech Support who was quick to blame Comcast saying that if the problem came from both the original purchase and from the "tested" replacement they sent (probably a return that had the same problem but seemed OK when they tested it for 2 minutes), then it must be a problem with the ISP. They are, however, shipping me a new replacement unit. We'll see how that works out.
I called Comcast and some lady in India told me she would "synchronize" my gateway and that "this this will fix the problem." After she did it, nothing changed on the gateway; it didn't reboot or have any changed settings. Four days later I awoke to find all wifi devices disconnected and unable to reconnect until I did a hard reboot of the gateway. :smileysad: