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Forum Discussion
Vivienne
Sep 06, 2015Follower
N450 WiFi keeps disconnecting
Hello, So I bought my Netgear N450 WiFi cable modem router on April 30, 2015 and in the past month I've been having WiFi connection problems. The internet works just fine, but for some reason the...
jthu
May 01, 2016Aspirant
Same issue here as well. Talked to the customer service rep; he wants me to pay $89 or so for the additional tech support to try out settings, etc. I believe this is a bug introduced in the latest version of the firmware and has to be fixed with an update to the firmware.
wirelesslove
May 15, 2016Aspirant
I have the same issue. i called customer service for 1 hour and only they asked me to pay 110 $ for warranty extend. i tried to get hints to resolve issue from customer representive but no luck. i can buy another one with 110 $. i belive it is bug with FW and i am not sure which latest FW to upgrad. any help ?
- jthuMay 15, 2016Aspirant
I don't believe they have come up with an upgraded firmware to fix it. Meanwhile, they may downgrade the firmware to solve the issue provided we pay whatever they are asking to pay. Nice way to make more money. For now, I am just re-booting the router every now and then to keep connected.
- craigwfMay 16, 2016Tutor
When I activated my third N450 gateway (Netgear graciously supplied me the third at no charge whatsoever), I explained the disconnect problem to the Comcast agent and she said she would configure my account to receive a "strong signal." It has been 18 days now without a wifi disconnect. Maybe the third time's the charm?
- craigwfMay 16, 2016Tutor
Your isp controls your firmware. You don't get to choose which version. If you manage to find and install an older version of the firmware, your isp will upgrade you automatically to the version they are currently using for your modem/router.
- tomlyuOct 26, 2016Aspirant
Same issue here, I called TWC and they sent a technician to my house, made several phone calls, and said they didn't update my device... My N450 firmware version currently is v3.01.06, I got this update 3 days ago, after that my WIFI signal was crap