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Forum Discussion
N450 WiFi keeps disconnecting
Hello, So I bought my Netgear N450 WiFi cable modem router on April 30, 2015 and in the past month I've been having WiFi connection problems. The internet works just fine, but for some reason the...
I also believe my VERY frequent disconnects started with new firmware pushed out by TWC (I don;t think Netgear has the capability to do that, and I have not taken ay action for firmware change on my own).
I got helped from TWC agent twice. The first time, the guy sends signals to the cable modem and claims it should work find. Did not. The second time, the guy had me reset the N450 and claimed that will fix the issue, and it has not. I think both Netgear and TWC likely share the blame - Netgear for creating a faulty update, TWC for using it without testing, and both for failing to solve the problem so long.
I hope someone from Netgear support is checking these forums and complaints...I have realized 90-day customer support is insufficient, and my former LinkSys Wifi Routers were a lot more reliable, so I am unlikely to buy any device with 90-day customer support in future.
Update on the above.
After two more interactions:
- My first reset of pressing the reset button for 10 sec might have been inadequate; need to press button for a full minute for reset.
- Reset still did not improve situation much
- TWC agent said there was poor S/N ratio, or too much noise or poor signal in TWC signal into my house (suddenly?)
- Situation has improved and there are still disconnects, but fewer. A TWC technician was to visit hom, for now I have deferred that visit
I am a reasonable consumer who almost never complains about any product no matter how awful it is, I typically just decide not to buy from that manufacturer again, but I have become so livid with netgear that I am now absolutely ready to make it my life's work to cost them as much money as possibe at any cost of time or legal expenses to me personally.
The N450 is defective, Netgear knows it, and they are still selling it. That's reprehensible, and if they think there will be no legal consequences to that, they are living in la-la land.
In the unlikely event that readers of this forum ever hear back from netgear, do not listen to any of their "support" team's excuses or attempts to fob you off with a replacement unit of the same model, becasue the replacement will certainly be just as crap as the one you have now. The problems with this router are not limited to a few isolated machines, it's a systemic issue that probably affects 100% of units used with most cable internet providers. The Magnuson–Moss Warranty Act specifies that you can opt for a refund instead of a replacement. Feel free to look up the relevant US laws: 16 C.F.R. Part 700.