NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
N450/CG3000Dv2 WiFi drop and Interface Lockup
Last week Time Warner Cable pushed firmware V3.01.06 to my N450 modem/router. Since the update, i can't go more than 24 hours without having to pull the power because WiFi drops ALL devices. After ...
I did a factory reset and have not been loosing connection for a few days. In the genie menu there is a place to backup your settings. After the reset you can restore the settings from the file you saved. The only thing it didn't restore was the user and password to access the router. The default is admin for user and password for password. Then you can sign in and change that. Still can't usb port to work.
After being dumped to the menu in Destiny again not ten minute ago, I finally got fed up. I have filed a complaint with the FCC against Netgear and TWC. What really amped it up for me is when I saw the response on here that Netgear wanted to charge one of you $159 dollars to fix a problem THEY CREATED!!
Just found this on another forum.
going to try it
https://community.netgear.com/t5/Cable-Modems-Routers/Cg3000dv2-is-dropping-wifi/td-p/1157621
Tried that reset for now, but I don't know if it will *fully* solve the issue - I still believe there are faults in the latest firmware.
35 hrs after factory reset, had to power cycle to restore wireless. Wired still worked.
Must be that isnt the fix. Firmware is wierd.
Per Netgear site (copied below), TWC is supposed to be using firmware v1.00.05 for the N450 (rather than the v3.01.06 that they recently pushed out). I tried asking TWC advanced tech support to verify that they have pushed the correct firmware, but they just say contact Netgear support about firmware. I tried explaining what Netgear support site states, but they won't even listen. TWC was bought by Spectrum, which they say is not related to Comcast, so I'm not sure why they would have pushed out the Comcast firmware. Does anyone know or understand this? To be honest, I don't know what the firmware does other than allow the modem to communicate with your ISP's signal?
So the "fix" is to reset to factory defaults. So what then? Are they putting their settings back or just running with whatever the defaults are? That won't work for a lot of folks, me included.
Just the default settings for the installed firmware - I'm pretty sure it won't really fix the issue, just lessen the impact for a short time (it's basically a hard refresh for the cache, once it gets loaded up again by the borked firmware the issues will return).
I've done he factory reset and put my settings back in. So far it's fine, but it's only been running for about seven hours. If it does fix the issue then they did a really lousy job of maintaining backwards compatibility. But what would you expect from a company that would charge users for telling them to fix it themselves?
Still not believing this is a fix... but you never know.
After the factory reset, I am 24hrs with no disconnects.
I am also on a forum for TWC and the moderator of that says they are escalating the complaint to higher management. If I find out anything, I will post it here.
Some folks on TWC forum feel the problem will resume a few days after the reset.I'm not really confident its fixed.
