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Forum Discussion
BillJones756
Oct 30, 2016Follower
N450/CG3000Dv2 WiFi drop and Interface Lockup
Last week Time Warner Cable pushed firmware V3.01.06 to my N450 modem/router. Since the update, i can't go more than 24 hours without having to pull the power because WiFi drops ALL devices. After ...
- Nov 21, 2016
I did a factory reset and have not been loosing connection for a few days. In the genie menu there is a place to backup your settings. After the reset you can restore the settings from the file you saved. The only thing it didn't restore was the user and password to access the router. The default is admin for user and password for password. Then you can sign in and change that. Still can't usb port to work.
Tamino
Dec 24, 2016Aspirant
I have the same issue. Called TWC numerous times, techs seem have no ideas what's going on, which is unbelievable and unacceptable. How can they not know the issue that has been going on for two months and so many customers called about. The field tech said he couldn't fix it if the internet was currently working...another tech said if rebooting modem fixes it, it is not ISP's problem, it must be the modem problem, call Netgear. With the recent merger and TWC monopolyzing, expect more problems. I am going to file a complain with FCC.
- SkeetwalesDec 26, 2016Star
Did you try the factory reset? Seems to be needed after firmware update.
1.Remove the co-axial cable from the modem and turn off the modem and once again connect the co-axial cable back to the modem and check please.
Please follow the below steps to Hard reset the modem:
1.Please flip your device and locate the Restore factory settings red pin hole.
2.Make use of a paper clip or small pin and hold it down for 30 seconds when the device is switched on.
3.When you perform the Reset process, the power light would start to flash
4.please do reset when the device is powered on.- TaminoDec 27, 2016Aspirant
Yes. Thanks to all the information I read about here, I did the factory reset. It seems working. Has been three days, and it has not dropped. I'm keepin my fingers crossed. The speed is still kinda slow though, am comtemplating switching to Spectrum modem, but don't really want to pay the $10 lease fee. But with technology changing so fast, maybe it's a good idea to lease than own.
- hammackDec 28, 2016Aspirant
Hey SKEETWALES,
I'm a little late in the game. Of course I'm having the same issues. I did the hard reset, but the firmware 3.01.06 is still installed. And I'm still having all the same problems. What more can I do to fix this?
- SkeetwalesDec 29, 2016Star
The firmware will still stay as the new version. I had to do the hard reset a couple times to get it to settle down. Have not had trouble for a few weeks.