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Forum Discussion

Simon8's avatar
Simon8
Follower
Aug 16, 2022

N450/CGV3000DV2 - L2PT error when connecting to VPN

Connecting to employer's VPN via wi-fi on N450 gets error: L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote compute...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Aug 26, 2022

Hi Simon8,

 

Thank you for reaching out. We are sorry to hear about your experience with the modem. I would like to verify some details. Was this setup working properly before without getting disconnected from the VPN or has it happened from time to time since the beginning? Please DM me the serial number of the modem. Where did you purchase the modem? What is the current firmware of the modem? Aside from the issue of the VPN, are you experiencing any disconnection from the internet on your devices when connected to the modem?

 

I am looking forward to your response.

 

Regards,

Oliver

Community Team