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Forum Discussion
N600 - C3700 model modem router and time warner cable dropped connections
I have been having intermittent drops (for months, multiple times a day!) of both my wi-fi and ethernet connections with the N600 wifi cable modem (mcoel C3700). When I review the connection log, the...
Hello Cline
I understand that your modem has had intermittent issues and it is getting T3 and T4 timeouts. T3 and T4 timeouts could be caused by Noise on the upstream. I understand that TWC has replaced the wiring it could be something beyond your own house wiring causing the issue which could take sometime for your ISP to fix. The couple of things that you could check is first make sure the modem is not on a cable splitter and the coax is going directly from the modem to the wall. The second thing i could suggest is to try is to move the modem to a different coax outlet in your house if possible. Hope to hear your feedback.
DarrenM
Thanks. I don't have the option to move to another coax outlet. And I have to have it on a splitter to run the cable TV line and the internet. I also thought it was beyond my place but no one else in my building is having the same issue. To test outside lines, they installed a time warner modem/router to run side by side the netgear and the TWC one works fine so they ruled out any outside lines being the issue. It's the netgear modem/router that is the problem and is not working with TWC.
Hello Cline
At this point I would contact netgear support and troubleshoot with them to see if there is a issue with the modem since you have seen other modems working just fine on the same cable connection.
http://support.netgear.com/general/contact/default.aspx#tab-call
DarrenM
Hi Darren,
So I took earlier suggestion and connected my modem/router directly to the cable (without splitter) and it works fine so far, no drops. The problem is it means I will have to connect/disconnect anytime I want to watch cable/TV and then would not have access to internet/wi-fi at same time. I'm wondering since it works with direct connection, if it's best then to buy a separate modem and router. I'm thinking that if I have to use a splitter, maybe it will work if they are separate equipment . But maybe not. Or if it's best to ask/see if TWC will run two cables in to my place - one for internet and one for cable. If have suggestion would greatly appreciate. Thanks!
I wasted an hour on line with support. I wish I would have read this first, I know I would not have purchased this product. I will never purchase Netgear again.