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Forum Discussion
Cline
Jul 21, 2015Guide
N600 - C3700 model modem router and time warner cable dropped connections
I have been having intermittent drops (for months, multiple times a day!) of both my wi-fi and ethernet connections with the N600 wifi cable modem (mcoel C3700). When I review the connection log, the...
DarrenM
Jul 22, 2015Sr. NETGEAR Moderator
Hello Cline
I understand that your modem has had intermittent issues and it is getting T3 and T4 timeouts. T3 and T4 timeouts could be caused by Noise on the upstream. I understand that TWC has replaced the wiring it could be something beyond your own house wiring causing the issue which could take sometime for your ISP to fix. The couple of things that you could check is first make sure the modem is not on a cable splitter and the coax is going directly from the modem to the wall. The second thing i could suggest is to try is to move the modem to a different coax outlet in your house if possible. Hope to hear your feedback.
DarrenM
goodbye2
Sep 18, 2015Aspirant
I wasted an hour on line with support. I wish I would have read this first, I know I would not have purchased this product. I will never purchase Netgear again.