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Forum Discussion
Need to upgrade C300 firmware, ISP refuses to help, Netgear support won't help
So, long story short, Netgear website says that there is no way to manually upgrade the firmware, that the ISP has to do it. The firmware is the incorrect version needed, ISP refuses to help because ...
It is the C3000.
TWC says the firmware version I have is supported, and that everything is fine from their end, leaving only the router. Already had a technician examine and test everything at the house.
Talked with netgear support multiple times and they will not help me, even when I am on day 90 of my support warranty. I counted every day including the day i bought it, 90 days exactly. I also tried getting help for this yesterday, day 89 of my support warranty. Still said I was outside the warranty. I will not call the premium number that charges $40 for a 30 minute call when I am on my 90th day of the warranty.
chat logs:
http://i.imgur.com/7CmiEWm.png
http://i.imgur.com/TO0Denv.png
TWC says the firmware version I have is supported, and that everything is fine from their end, leaving only the router. Already had a technician examine and test everything at the house.
Talked with netgear support multiple times and they will not help me, even when I am on day 90 of my support warranty. I counted every day including the day i bought it, 90 days exactly. I also tried getting help for this yesterday, day 89 of my support warranty. Still said I was outside the warranty. I will not call the premium number that charges $40 for a 30 minute call when I am on my 90th day of the warranty.
chat logs:
http://i.imgur.com/7CmiEWm.png
http://i.imgur.com/TO0Denv.png
