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Forum Discussion
Need to upgrade C300 firmware, ISP refuses to help, Netgear support won't help
So, long story short, Netgear website says that there is no way to manually upgrade the firmware, that the ISP has to do it. The firmware is the incorrect version needed, ISP refuses to help because ...
I can appreciate your frustration when falling down at the first hurdle with the support policy, but I have checked the Netgear download area for your router and the only item I see is “Hot Fix for VPN-Pass through (Windows)” which isn’t a firmware change as far as I can tell. So without any available Netgear produced firmware even if Support were to offer help they would not be able to provide any firmware.
What exactly do TWC mean when they say that your firmware version is supported, who do they suggest is supporting it?
When you log into the router can you see the version of firmware running? If so what is it?
By the way, you have not said why you need to update firmware. Do you have an issue, and do you know of a version of firmware somewhere which claims to resolve that issue?
What exactly do TWC mean when they say that your firmware version is supported, who do they suggest is supporting it?
When you log into the router can you see the version of firmware running? If so what is it?
By the way, you have not said why you need to update firmware. Do you have an issue, and do you know of a version of firmware somewhere which claims to resolve that issue?