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angesabb22's avatar
angesabb22
Follower
Apr 14, 2016

Net gear router

3 nights ago my internet completely dropped out and I could no longer find my network name to connect to on my laptop and mobile device. I called Optus, who informed me it was a Net gear issue. I then called Net gear & after about 1 hour on the phone with them trying to diagnose the problem, they told me I should get another Net gear (the one I have was purchased 5 years ago).

 

I have a Motorola model: SB5101i Surfboard Cable Modem – can I get any router from the shops or is there a specific one that is compatible with the Motorola I currently have? My current net gear router I have is Serial *23B102741BC58C*

 

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello angesabb22

     

    you can get any router that will work for your needs and budget they all connect to modems via the WAN port with a Ethernet cable.

     

    DarrenM

  • What is yout current Netgear router model? B4 getting another router why not try one more time after reflashing firmware.

    Also as far as I know any router wil work with any modem.