NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NETGEAR AC1750 WiFi DOCSIS 3.0 Cable Modem Router (C6300)
Hi All, I have a NETGEAR AC1750 WiFi DOCSIS 3.0 Cable Modem Router (C6300) purchased new in August and am outside the call support window. I need to remove an old serial number from a previous...
I guess i'm curious why you think you need to remove a serial.
Is it on someone else's account at xfinity?
Xfinity should be able to add it to your account if its new.
Was it previously registered?
What exactly is going? A bit more clarity might help understand your issue.
I have been trying to work with Xfinity to link it, but they noted that after 4 attempts, Netgear needed to remove the serial number. Their exact feedback is: I am getting the error message that eq couldn't be added to inventory: The serial number already exists, so it may be linked to another account, that is the reason I am unable to add the modem on your account. Please contact your modem manufacturer".
I had registered it to an Xfinity account that no longer exists in August, Xfinity has removed this account, moved to a new state and got rid of my internet, and got a new account recently when settling into a new state. This is my own EQ, not a rental from Xfinity.
it shouldn't be a serial number you're giving xfinity but the mac address.
And you have to make sure your giving the appropriate one
Hi. Yes. I am familiar with serial numbers versus MAC numbers. I have given them both and the issue Xfinity has noted is that the serial is link to another account, so that the MAC number cannot be added. This is not a 'me' issue. It is a system issue.