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Forum Discussion
Netgear AC1900 C7000 / Xfinity (Comcast) - Internet stops working after ~24h
Hi, I bought Netgear AC1900 C7000 on Jan 26, 2024. It worked perfectly fine for couple of months. Sometimes in June / July 2024, I started experiencing some strange problems with the internet and...
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What channels are being configured on the modem?
Is Smart Connect enabled or disabled on the modem?
I'm using default settings:
Wi-Fi 2.4GHz -> Channel 11 (auto)
WiFi 5Ghz -> Channel 149 + 153 (P) + 157 + 161 (not sure what that means)
Attaching event logs (as a screenshot). Unfortunately, I'm not allowed to upload more than just one picture.
I don't know what Smart Connection is.
Please post a copy and paste of the modems connection status log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerI had to unplug AC1900 C7000 (because of the problems reported above), so I need some time to gather this data.
