NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Sandy33's avatar
Sandy33
Follower
Jan 23, 2020

Netgear C3700 locked out of router

I am going to give a general synopsis of my situation, trying not to not including irrelevant detail...   I have a general, more then novice understanding of how routers work. By no means am I the ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 24, 2020

Factory reset the modem and setup from scratch. Disconnect it from the ISP coax, factory reset the modem and use a wired PC connected to the modem and set it up from scratch. Be sure to write down all important information. If you seem to be having these kinds of issues, you may want to get into a stand alone modem only unit, then connect up a external router of your choice so you have more control over the router and its' configuration. ISP modems can be problematic and be controlled by ISP as well. So avoid this and consider getting in to a modem only and connect up a external router that you have full control over. Theres nothing else we can do to help you get into the modem.