NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AntónioSantos's avatar
Apr 15, 2017

Netgear C3700 Modem/Router

I ran on my Laptop this  "c3700_vpn-pass_hotfix_cmd-011B1" and ever since I have no access to my wireless modem. The only way to access the router is using the Ethernet cable.

Can someone please help me ho to reverse this.

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    AntónioSantos wrote:

    I ran on my Laptop this  "c3700_vpn-pass_hotfix_cmd-011B1"...


     

    What's that? Something Windows? That isn't going to change anything with your modem.

     

    Your modem doesn't care about Windows or what it does. It just acts as a wifi source for your wifi clients to eat.

     

    If you have wifi problems, then you'll have to work out what is going on with the PC that isn't connecting.

     

    Do you have the latest Windows drivers for your PC's wifi chips?