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Forum Discussion
internetpayal
Feb 16, 2017Follower
Netgear C3700 Samsung Smart TV - can't use apps
I have a refurbished netgear c3700 router (bought on amazong less than 3 months ago). I have a Samsung Smart TV [Model: UN48J5201AFXZA].
Everyday when i turn my TV on, I am NOT able to automatically connect & startup Hulu/Netflix/Amazon Video/etc. On the tv, I have to navigate to Menu - Network - Network Status -- IP Settings. It always says "connected to the internet" but once I select a video streaming app from the samsung smarthub, i get an error saying "preparing tv, please try again"
So then I go to IP Setting, change DNS Setting from "obtain automatically" to "enter manually" -- and i manually enter 8.8.8.8
the next screen shows a message saying "connected to the internet" and now when i select a video streaming app from the samsung smarthub, it works! but the next day the same problem arises -- except that i have to switch from "enter manually" to "obtain automatically".
I have time warner/spectrum internet in Manhattan, NY area. When I called they said it could be either a router issue or an issue of the tv (not helpful).
1 Reply
Honestly, it's impossible to tell where the problem is given your symptoms. Have you tried updating the firmware on the TV? It looks like Samsung released a new version on February 9.
http://www.samsung.com/us/support/owners/product/2015-led-smart-tv-j5201-series