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Forum Discussion

Aspirant

Oct 09, 2015

Netgear c3700 slow speed

Hi: I recently upgrade my internet service from 50 Mpbs to 200 Mpbs with TWC. However, I can only get upto 51 Mpbs with both Wired and WIFI. TWC did their test and sai every thing look goods on t...

Troubleshooting

Sr. NETGEAR Moderator

Oct 12, 2015

Hello SMile6

If the cable connections all look good it may be that the Modem didn't provision properly and its still stuck on the 50 mbs connection I would contact TWC tier 3 tech support and have them look over there provisioning tools to make sure the modem is getting the correct boot file and its not stuck they should have you reboot it a couple times. Hope to hear your feedback.

DarrenM

vkdelta
NETGEAR Employee Retired
Oct 13, 2015
yes, it could be provisioning issue.

Btw, please note that TWC does not support 8x4 Modems (such as C3700) for 200 Mbps service. Max service supported on C3700 is 100 Mbps as per TWC rules.

for 200 Mbps and above you will need a minimum of 16x4 modem or modem router.

pls see below
http://www.timewarnercable.com/en/support/internet/topics/buy-your-modem.html
- Smile6
  Aspirant
  Oct 14, 2015
  Thanks, yes TWC also informed me today of the 100 Mpbs limitation on this modem. Right now I will be happy to get a stable connection with 100 Mpbs.
  TWC check and the provisioning/boot file are good. Tech will be on site to check things out.
  - vkdelta
    NETGEAR Employee Retired
    Oct 14, 2015
    Ok. thanks. Let us know.
Smile6
Aspirant
Oct 14, 2015
TWC Tier2 checked the boot file and everything look good. We are scheduling an on-site tech to check it out.

BTW. I also noticed that since the speed upgrade, my internet connection is not as stable. Maybe once a day I have to reset the modem to get my 50 Mpbs.

Thanks