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Forum Discussion
immortalsunset
Jul 09, 2022Aspirant
Netgear C6220 Wifi
I have had Netgear C6220 and my internet is Xfinity and it worked fine last 9 months. Since last two days I get NO INTERNET on all devices (Mobile Phone, Smart TV, Laptop) although I am connected to ...
plemans
Jul 09, 2022Guru - Experienced User
Got a screen snip of the cable connections page and the event logs?
Those help us check short term and longer term connection back to the isp.
immortalsunset
Jul 09, 2022Aspirant
Hi,
I attached the screenshot of Logs below.
Is there the problem with wifi channel or the hardware router problem?
I'd appreciate it if you please help me. It is very confusing and it's interesting after restarting the router I have stable internet connection and no disconnect until a few hours of inactivity.
Thanks.
Logs
- plemansJul 09, 2022Guru - Experienced User
Look for the event logs. not just the logs.
Also the cable connections page.
- immortalsunsetJul 09, 2022Aspirant
Event logs is attached.
How to check the cable connections page? If you guide me I can send it now.
event Logs- plemansJul 09, 2022Guru - Experienced User
When you first log into the router, on the home page, click on the internet icon. It'll take you to the cable connections page showing upsteam/downsteam data.
Just off your logs, you have line issues.
the cable connections page helps a little more with diagnosing them as we then then tell if you have to much/to little power or just errors in the line.