F/W: v2.01.26

I have used Magic Jack for a few years now with no problems, but it suddenly stopped working yesterday. When I pick up the phone, I get an error code 4998. I contacted MJ's technical support and they told me that my ISP needed to release ports 5060-5070. They also told me "please contact your Internet Service Provider and let them know that you need a refresh signal on your service due to you are getting too much latency and maybe it help to resolve your issue" The latency is 53.

I have read online that Comcast doesn't send refresh signals to routers - only cable boxes and that i should just unplug the unit and re-plug it back in. And besides, I would rather have an enema than contact Comcast, so I am trying to figure this out. Here's what I've done so far:

1. I've plugged my MJ 2014 Pro unit directly into my laptop - it WORKS.

2. I've plugged my MJ into the back of the router - it DOESN'T. I have changed the ethernet cables, I have also switched ports on the back of my modem, I have replaced the AC adapter. Nothing changes. Solid blue light, blinking amber.

3. I have assigned a static IP, then set up port forwarding to 5060-5070, and re-booted. Nothing changes.

4. I am in router mode

5. I have disabled SIP ALG - nothing changes.

6. I have checked "default DMZ Server" and entered the static address - nothing changes.

As a side note, I've noticed that MJ does not appear in my connected devices - ever. Not sure if that's important or not.

I am a novice, but despite taking a lot of steps, I cannot seem to solve this problem. Any suggestions?

Forum Discussion

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