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Forum Discussion
BlueIron15
Aug 07, 2021Aspirant
Netgear C6300 Power light solid, Downstream light blinking and all other lights are off
I just ran into this problem and contacted Xfinity and they are sending out a technician. I am trying to understand if this is a problem with the modem or if it is a problem on xfinity's end. The co...
plemans
Aug 08, 2021Guru - Experienced User
Remove the splitter. Direct connec the modem to where the coax is entering the home.
When the C6300 boots up, it connects downstream first. If it can't lock in at least 1 channel, its going to continue to search and not advance to locking in the upstream channels.
BlueIron15
Aug 08, 2021Aspirant
The modem unable to lock in the downstream, is it a problem with the modem or with Xfinity?
I also tried what you suggested with no change happening.
I also tried what you suggested with no change happening.
- plemansAug 08, 2021Guru - Experienced User
BlueIron15 wrote:
The modem unable to lock in the downstream, is it a problem with the modem or with Xfinity?To little information to tell.
You can log into the C6300 and get a screen snip of the cable connections page and the event logs.
That can help.