NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear C6300 wifi not working with samsung galaxy s7 edge and regular s7
I have s7 edge and regular s7. I have 200mbps with time warner and have the netgear c6300. It won't connect properly to app store, youtube, oculus store etc. The iphones in my house work perfectly, a...
- Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet. I hope this is a permanent fix to the problems and not a temporary one like the fixes I found here. I don't have the money to buy another router and I've just been waiting for the WiFi problem to get fixed so I can use my phone at home.
I took the Galaxy S7 to the Verizon store and they could not make it work right on their wifi either, so they are going to replace the phone. But I have to wait a week until they get more in stock.
In reply to KIt3505, the wireless card list approach did not work for me, I tried the steps 3x and lost my connection each time. I purchased my phone from the samsung kiosk at bestbuy. It worked fine when they set it up there. When I got home I immediately started having download problems when I connected it to my network. I also noticed that the security code that the S7 edge did not match the WPA2 PSK that my network has. I wish that I had wrote it down it looked nothing like the WPA2. I took the phone back the very next day, again the samsung associate at the bestbuy showed me that it was downloading fine on ddifferent Networks. You only have 14 days to decide before returning the phone. I went pass the time limit.
At&t is my Network carrier, I can not use the My at&t app to connect to there network. I get an error L354 message telling me that there is a connection problem. I took the phone to the AT&T store and the salesman had no problem connecting to the AT&T Network and downloading apps from the google play store.
I also discovered that if I go to my routerlogin screen and go to my wireless page, and change my security settings from WPA2 PSK to the open security settings button and apply those settings I have to reconnect to the router. But, when I go to the play store on the phone some of the apps at the play store are visible and I am able to download them using wifi. That is why I know that it is a "Security" problem between the S7 edge and the netgear c6300.
Time Warner Cable is my internet service provider they suggested that the c6300 was compatible to there system. They need to push an security upgrade to the router, or the Netgear manufactures should upgrade the firmware to the latest available security. AT&T may have some responsibility, but, Stevereno mentioned he had Verizon as his carrier. We are in the dark on this issue. I know that with all the hacking of networks and buisnesses, I am not above resonable compensation to maintain up to date security.
My work around worked for less than a day and I am back to not being able to download from Occulus or google play. I am so frustrated. I dont want to change too much with the router since my phone is the only one with an issue and no security is not an option. I dont want to spend another $190 on a router when this was only purchased in October and I am now stuck with a phone I cant do the stuff with that I wanted to at home (occulus vr). Engineers from Netgear and Samsung need to figure this out and get us a fix. Picked the phone up Friday when it was released and spent the entire weekend trying to figure it out. Took it to verizon, they couldnt figure it out and said to call verizon tech support. Did that and they had no idea so they contacted Samsung tech support who said to take it to the Samsung experience store in Best Buy to have something done. Took it there and they said that the phone was too new so there was no fix and to exchange it. Took it back to Target and got a new phone. Get it home and same problem. Samsung has known about the issue because I created a ticket on it within days of getting the phone. Next option is to take it to the Samsung service center in Hurst. But if the problem is that it cant connect to my router for the google play/occulus but it can everywhere that is not using the router, will they be able to help? I just want This $300 piece of technology to be able to be used.
