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Netgear C6300 wifi not working with samsung galaxy s7 edge and regular s7
I have s7 edge and regular s7. I have 200mbps with time warner and have the netgear c6300. It won't connect properly to app store, youtube, oculus store etc. The iphones in my house work perfectly, a...
- Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet. I hope this is a permanent fix to the problems and not a temporary one like the fixes I found here. I don't have the money to buy another router and I've just been waiting for the WiFi problem to get fixed so I can use my phone at home.
I'm in the same boat and waiting for an answer. Here is the background of what I have tried and with whom I have worked. Again, phone works on C6300 router for all applications and services excluding Google Play Services.
Time Warner Cable: C6300, V1.02.19 (only supported firmware version)
Verizon: Samsung Galaxy S6 (SM-G920V) with April 2, 2016 6.0.1 update (hmmm, this is when it stopped working)
Set 2.4Ghz wireless network to open (no security) with the access control allowed for my phones MAC: No success
Set 2.4Ghz wireless network to different security configurations, i.e. WEP, WPA2, TKIP & AES: No success
Set port forwarding for both TCP/UDP port 5228: No success
Spoke with Time Warner network technician to ensure they weren't blocking TCP/UDP port 5228
Disabled and cleared cache of Google Play Services, Download Manager, Google Play Store: No success
Reset phone to factory and started over: Works great on other wireless networks just not with the C6300.
Spoke with Verizion Customer Service: You already know I didn't get anywhere with them.
Not going to waste my money talking with Netgear.
Conclusion: There is a security association issue with the 6.0.1 phone software and the current Netgear router firmware V1.02.19 or possibly some routing issue like IPV6 that is causing it to loop or not forward. Either way, only the bubbas with the access will be able to test and resolve this issue. If not resolved within 30 days, I will contact Netgear for a refund/replacement since I am still within warranty.
I was able to setup a guest network with no security, hidden SSID, and turned on network security so only my phone is using this network and I am now able to connect to Google Play Services. Kudos to whoever found this work around.
Excellent work around snuphiluphigus. Setting up the guest network with security is the answer for the S7 phones.
Thank you thank you thank you!!
I set up a 5g-guest network with ssid and WPA-PSK [TKIP] + WPA2-PSK [AES] security enabled using the same password I have on the regular 5g network. Netflix, Youtube and Playstore all work now! I spent 3 hours on the phone today with my ISP, Verizon and Samsung. None of them had any clue what to do. We have a Note 5 and Galaxy 6. Both were updated to Marshmallow and that was when the video streaming apps and play store stopped working on our home network (with the Netgear c300). Again, thanks!!
