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Netgear C6300 wifi not working with samsung galaxy s7 edge and regular s7
I have s7 edge and regular s7. I have 200mbps with time warner and have the netgear c6300. It won't connect properly to app store, youtube, oculus store etc. The iphones in my house work perfectly, a...
- Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet. I hope this is a permanent fix to the problems and not a temporary one like the fixes I found here. I don't have the money to buy another router and I've just been waiting for the WiFi problem to get fixed so I can use my phone at home.
I've been on the phone with Netgear for 90 minutes tonight with 2 techs. They set me up on as a guest, but it did Not work. Netgear engineers are aware of the problem and are working on a firmware update. They explained on what all has to happen for them to put out a firmware update. Once their engineers come out with an update, they have to contact every company, like Time Warner, Comcast, ATT, Cox, Charter etc. that provides internet and they need to get a certification to be able to be set up on the internet companies system for the updated firmware to be out out. In other words, it doesn't happen over night. They said it would be months and months, if at all when an update would be able to be released. They assured me that no other routers have this problem with the Samsung Galaxy S7 and S7 Edge. It's this exact router/modem with this exact model of phone. They apologized many times and said that this problem is their fault. They said I can check back with them to see if any firmware update has been certified and approved to fix the problem. But they said at this point there is nothing else to be done. I will either go to my cable company and pay a monthly fee for one or buy another router. Since my son gave this router/modem to me, I will see if he wants to sell it. I don't know about any of you out there with this same problem, but I am Done with it not working when I'm at home. There isn't a fix! There will Not be a fix for months and months if at all! Good luck to all of you. I will continue to read everyone's posts and add any info if I can help.
Right now the only solution seems to be getting a different router. I spent a vast amount of time and worked with different "experts" to no avail. I was tired of it not working so I jumped ship. On a plus side my phone now works and our internet speeds are faster with this new router.
Well, I couldn't take it any more. I bought a new router. I'll never buy another netgear anything. Thanks for nothing. And I'll lt everyone know not to buy any of their stuff either.
surround I'm with you buddy. We recently bought the c6300, which is not exactly a cheap option... after spending days on the phone with other companies who might have been a source of the problem (all of which gave me a ticket number and let me know they would contact me again, which they did) I made my way to Netgear support. What concerns me is the statement earlier in the thread that engineers are aware of problems between Netgear and Samsung, and yet when I called the only thing customer service did was try to sell me their support to re-setup my router because I was outside of my "free support period". No mention whatsoever of the issue being known, no ticket number given with a promise to contact me again, nothing other than trying to make a sale for their service (which likely would not have solved the issue). Never again Netgear.
You need to talk to the tech depart only. Customer service is there to sell products not deal with tech problems. Ask for a supervisor if needed. I've had excellent service from all the people at Netgear. Every person has been extremely helpful.