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Netgear C6300 wifi not working with samsung galaxy s7 edge and regular s7
I have s7 edge and regular s7. I have 200mbps with time warner and have the netgear c6300. It won't connect properly to app store, youtube, oculus store etc. The iphones in my house work perfectly, a...
- Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet. I hope this is a permanent fix to the problems and not a temporary one like the fixes I found here. I don't have the money to buy another router and I've just been waiting for the WiFi problem to get fixed so I can use my phone at home.
Right now the only solution seems to be getting a different router. I spent a vast amount of time and worked with different "experts" to no avail. I was tired of it not working so I jumped ship. On a plus side my phone now works and our internet speeds are faster with this new router.
Well, I couldn't take it any more. I bought a new router. I'll never buy another netgear anything. Thanks for nothing. And I'll lt everyone know not to buy any of their stuff either.
surround I'm with you buddy. We recently bought the c6300, which is not exactly a cheap option... after spending days on the phone with other companies who might have been a source of the problem (all of which gave me a ticket number and let me know they would contact me again, which they did) I made my way to Netgear support. What concerns me is the statement earlier in the thread that engineers are aware of problems between Netgear and Samsung, and yet when I called the only thing customer service did was try to sell me their support to re-setup my router because I was outside of my "free support period". No mention whatsoever of the issue being known, no ticket number given with a promise to contact me again, nothing other than trying to make a sale for their service (which likely would not have solved the issue). Never again Netgear.
You need to talk to the tech depart only. Customer service is there to sell products not deal with tech problems. Ask for a supervisor if needed. I've had excellent service from all the people at Netgear. Every person has been extremely helpful.
MinsMini I'm really glad that it is playing out positively for you, it seems we had completely different situations. I understand they are working on it, and that is great, but it doesn't change my overall opinion based on the experience I had. Additionally, I do not believe that I need lessons on what department does what, if customer service was doing their job they should have identified the issue was not within their realm and transferred me to the tech department (not my job to know what their individual departments can/can't handle). That ideology is like saying that if I call the grocery store, get the meat department and ask about video games, that they should just try to sell me meat instead of transferring me to their electronics department. If that is the kind of "customer service" this company provides, then even more of a reason to take my business elsewhere quite frankly.