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Netgear C6300 wifi not working with samsung galaxy s7 edge and regular s7
I have s7 edge and regular s7. I have 200mbps with time warner and have the netgear c6300. It won't connect properly to app store, youtube, oculus store etc. The iphones in my house work perfectly, a...
- Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet. I hope this is a permanent fix to the problems and not a temporary one like the fixes I found here. I don't have the money to buy another router and I've just been waiting for the WiFi problem to get fixed so I can use my phone at home.
I've been on the phone with Netgear for 90 minutes tonight with 2 techs. They set me up on as a guest, but it did Not work. Netgear engineers are aware of the problem and are working on a firmware update. They explained on what all has to happen for them to put out a firmware update. Once their engineers come out with an update, they have to contact every company, like Time Warner, Comcast, ATT, Cox, Charter etc. that provides internet and they need to get a certification to be able to be set up on the internet companies system for the updated firmware to be out out. In other words, it doesn't happen over night. They said it would be months and months, if at all when an update would be able to be released. They assured me that no other routers have this problem with the Samsung Galaxy S7 and S7 Edge. It's this exact router/modem with this exact model of phone. They apologized many times and said that this problem is their fault. They said I can check back with them to see if any firmware update has been certified and approved to fix the problem. But they said at this point there is nothing else to be done. I will either go to my cable company and pay a monthly fee for one or buy another router. Since my son gave this router/modem to me, I will see if he wants to sell it. I don't know about any of you out there with this same problem, but I am Done with it not working when I'm at home. There isn't a fix! There will Not be a fix for months and months if at all! Good luck to all of you. I will continue to read everyone's posts and add any info if I can help.
Thanks for this info. I do want to clarify that it is not just the Samsung Galaxy S7. Me and my daughter have the Samsung Galaxy S6. The issues(all of them) are happening to our phones also. They started after we did the Marshmallow Update. I am really disgusted that Netgear would not even talk to me unless I agreed to pay $139.99 to check my router. My modem/router is a little over a year old and I paid over $200 and the only response from Netgear is "Do you think this is our fault?" Never buying Netgear again!
I'm still communicating with Netgear. I'm waiting to hear back from them, should be in the next day or two. They have been phenominal with me. Every tech person and supervisor I have spoken to have been extremely nice and apologetic. I have the names of every person that has helped me and they all follow up with me when they say they will. We are working on a resolution. I believe in Netgear's products and their people. This is a bizarre situation for them as well.