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Forum Discussion
Netgear c7000 wont connect to my Avaya 9650 ip telephone
I have the netgear c7000 modem/router and have been working from home on vpn using this without any problems for a week. I have cable internet through time warner cable (earthlink high speed)The IT...
According to the VPN Setup Guide for 9600 Series IP Deskphones, it says you should press the Details for more information as to why the VPN tunnel could not be established.
I did that and it says Ike Phase 1 no response. A message was not received from teh vpn gateways in response to the message sent by the phone. Another cause may be that a phase 1 parameter is not set correctly, causing hte VPN gateway to ignore the message from the phone. Resolutions: Either the vpn gateway is experiencing difficulties or network congestion is interferingw ith communication. And then it lists some ike phase 1 parameters to check for compatability. I don't really understand any of this...
I would have suggested that you poke around the VPN settings on the phone to determine what IP address it's trying to contact, but it may be easier for you to ask for help from your IT guy's organization.
Unfortunately the VPn settings on the phone are passcode locked.
I called the IT department and put in a ticket but im assuming they are going to send the seame person out to fix it and he doesn't know how.
From what ive read online there are vpn settings on the routerlogin page. I don't have these anywhere udner the advanced settings.