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Forum Discussion
TheThirdDuke
Apr 08, 2023Aspirant
Netgear C7000v2 disconnects every 2 hours
Hello, I'm connected through a C7000v2, and about every two hours, all of our devices lose internet for about 2 minutes, then it comes back without any action on my part. This happens to my wired PC...
FURRYe38
Apr 08, 2023Guru - Experienced User
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
Any Criticals, Errors or Warnings needs to be reviewed by the ISP and resolved by them.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
- TheThirdDukeApr 09, 2023Aspirant
lol
- FURRYe38Apr 09, 2023Guru - Experienced User
Whats funny?