Netgear C7000V2 issues with Spectrum interest

Question

I am a Spectrum Roadrunner client using a Netgear C7000V2 modem router. I have had issues with access dropping multiple times a day. We have had numerous visits from Spectrum technicians to investigate the issue and while they have made some changes, including closing a loose connection at the cable post, nothing has corrected the problem. The last technician indicated that the issue was a problem specifically with Netgear units.

Has this issue been reported before and is there something that can be done to fix it without buying a new modem router?

FURRYe38 · Answer

What FW is currently seen on the modems web page?
Please post a copy and paste of the modems connection status page.Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

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Netgear C7000V2 issues with Spectrum interest

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