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Melvinejr's avatar
Melvinejr
Tutor
Apr 09, 2020

Netgear c7000v2

My cable modem/router is connected to my smart tv and last night I just couldn’t watch TV anymore. I reset the modem by unplugging the power and Ethernet cables. It doesn’t connect to the internet but...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 10, 2020

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 

Melvinejr's avatar
Melvinejr
Tutor
Apr 10, 2020
Thanks! The ISP is coming tomorrow
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 10, 2020

    :smileywink:

    • Melvinejr's avatar
      Melvinejr
      Tutor
      Apr 11, 2020
      Ok, the ISP came and it’s working. Last night I noticed that the light for my 5 G band no longer shows up only the 2.4. How do I fix that?
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 11, 2020

        Does rebooting the modem help? 

        Log into the modems web page and make sure the 5Ghz radio is enabled and working. Review the user manual.