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Netgear CAX80 Experiencing random dropouts
Hi all - I have a Nighthawk Cable Modem with Built-in WiFi 6 Router (CAX80). It's been fine for about 5 months but just within the last week I've been experiencing random dropouts. The signal will gi...
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
Checked with the ISP this morning. They did a number of tests and said everything looked sorted on their end.
No splitters. Line looks good for as much as I can see it.
Connection status page:
Connection StatusIP Address 98.251.178.66,
2001:558:6006:4d:8022:ad98:8d49:74b9Subnet Mask 255.255.63.0, /64 Default Gateway 98.251.176.1 DHCP Server 76.96.93.7 DNS Server 75.75.75.75, 75.75.76.76
2001:558:feed::1, 2001:558:feed::2Lease Obtained 3 days, 5 Hours, 24 minutes Lease Expires 3 days, 4 Hours, 42 minutes
It's doing it right now and I grabbed this screenshot of the Event Log if that helps.
your event log is showing power issues.
Got a copy of the cable connections age? (shows upstream/downstream values)
