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Forum Discussion
Solved
Netgear charged me twice
I bought one device but Netgear has charged me twice. There's no clear instructions on who and how to contact and get this resolved. I have already emailed support but no one's got back to me.
Hello ashkanbashiri ,
Our Customer Care team has looked into this issue with the information we have on file but were only able to find one charge.
It's possible one of the charges is showing the status of "Pending" and will likely drop off your account in a day or two depending your financial institution's policies.
I have been advised that a representative will be reaching out to you to obtain additional information so we can continue to get to the bottom of this issue!
If you're able to update this thread once your issue is resolved I'd greatly appreciated it.
Kind Regards,
Christine
That's what I've been trying to do for the past few days!
These mofos have charged me twice but the second transaction is a few cents less than the original, so the bank does not recognize it as duplicate! Netgear is a piece of **bleep**.
Hello ashkanbashiri ,
Our Customer Care team has looked into this issue with the information we have on file but were only able to find one charge.
It's possible one of the charges is showing the status of "Pending" and will likely drop off your account in a day or two depending your financial institution's policies.
I have been advised that a representative will be reaching out to you to obtain additional information so we can continue to get to the bottom of this issue!
If you're able to update this thread once your issue is resolved I'd greatly appreciated it.
Kind Regards,
Christine
The second charge disappeared this morning. Thanks