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Netgear CM-1000 Reboots at Same Time Every Night / Suspect Recent Firmware Update.
I am prefacing this post by saying that I KNOW this is not Cox, and these questions are more properly answerd by them. I know that, and I'm trying that, too. Just wondering if anyone here has any thoughts, or is having the same issue.
A week ago, I and at least two other Cox subscribers with Netgear CM-1000 modems began experiencing NIGHTLY modem resets -- multiple times per night, all at exactly the same time. Two of us are in San Diego, one in AZ.
The real issue appears to be the model of modem AND a recent (I suspect within the last 6-7 days) problematic firmware update.
I have a hardcopy modem status page printed on 8/5/19 indicating firmware rev v3.01.04.
CURRENT installed firmware rev is v5.01.04.
WHEN was this revision pushed out?
3 Replies
Has a factory reset been performed while the coax cable is disconnected?
Cable ISPs are responsible for pushing FW out to cable modems. I would coctact them and let them know that you've seen an issue since last FW update. IF they can't figure it out, ask them to revert back to last working FW version.
ArtDavis wrote:I am prefacing this post by saying that I KNOW this is not Cox, and these questions are more properly answerd by them. I know that, and I'm trying that, too. Just wondering if anyone here has any thoughts, or is having the same issue.
A week ago, I and at least two other Cox subscribers with Netgear CM-1000 modems began experiencing NIGHTLY modem resets -- multiple times per night, all at exactly the same time. Two of us are in San Diego, one in AZ.
The real issue appears to be the model of modem AND a recent (I suspect within the last 6-7 days) problematic firmware update.
I have a hardcopy modem status page printed on 8/5/19 indicating firmware rev v3.01.04.
CURRENT installed firmware rev is v5.01.04.
WHEN was this revision pushed out?
I think if one more person tells me that the ISP is responsible for pushing FW updates, I might put my fist into a wall. :)
I made it abundantly clear that I am already aware of this, and that I have also contacted them and am awaiting a meaningful response.
I don't think you made it that clear on wheather or not you understood about ISPs and FW.
Good Luck.
