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Forum Discussion
shockwaveriderz
Nov 27, 2019Aspirant
Netgear CM1000 Confusion and Spectrum
I was looking at the Spectrum Approved modem listing for modems >= 400Mbs and it lists the Netgear CM1000V2. Doing my due diligence I notice there seems to be at least 4 model numbers available: ...
shockwaveriderz
Nov 27, 2019Aspirant
OK,Thanks for that info. So we now know there were 3 v1 and 1 v2. I'm going to contact Netgear customer/tech support and ask what specifically were/are the differences between the v1 and v2, and If I purchase one direct from Netgears website if I will get the V2 one specifically. You know I'm usually this **bleep** about things but its a hassle to get something that wont work correctly. I'm assuming Spectrum specifically said CM1000V2 for a reason and did not include the V! version numbers. I'm just trying to do my due diligence as this is a pretty pricey modem. To me.
Another one of my concerns is particularily as Spectrum is concerned is they will not push ANY firmware upgrades to ANY modems that are owned by their customers. They will only upgrade their own modems they give out. Netgear on the other hand won't provide any firmware updates to their modems because they say its the ISP's responsibility. I think thats a classic catch-22.
plemans
Nov 29, 2019Guru - Experienced User
Another one of my concerns is particularily as Spectrum is concerned is they will not push ANY firmware upgrades to ANY modems that are owned by their customers. They will only upgrade their own modems they give out. Netgear on the other hand won't provide any firmware updates to their modems because they say its the ISP's responsibility. I think thats a classic catch-22.
When spectrum provisions your modem, it includes the firmware they've certified to work for it. Netgear does do firmware updates and sends them to the ISP but its up the isp to actually certify them. many don't because it costs them $. If you see how other isp's are on newer firmware, there are updates but again, since the ISP actually implements them with your provisioning, its up to them to incorporate it.