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invalidserial's avatar
invalidserial
Aspirant
Feb 28, 2020
Solved

Netgear CM1000 Invalid Serial Number shows a Motorola Modem instead

I purchased a Netgear CM1000 DOCSIS 3.0/3.1 modem for use with my Cox Cable Internet provider and have used it since 2017 without issue. Today, I decided to increase my internet provider speed to ful...
  • invalidserial's avatar
    invalidserial
    Feb 28, 2020

    Cox Cable called back stating they wrote down the incorrect model/serial number after me reading it back to them multiple times.....

    My apologies for the waste of time, but I appreciate Netgear for also looking into the issue and their helpfulness!

    This matter is considered closed, thank you!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 28, 2020

So this modem has been online with your ISP up to this point? IF so, then there only seeing this now? :smileyfrustrated:

You'll need to contact NG support and give them all of your information. 

vkdelta