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Forum Discussion
invalidserial
Feb 28, 2020Aspirant
Netgear CM1000 Invalid Serial Number shows a Motorola Modem instead
I purchased a Netgear CM1000 DOCSIS 3.0/3.1 modem for use with my Cox Cable Internet provider and have used it since 2017 without issue. Today, I decided to increase my internet provider speed to ful...
- Feb 28, 2020
Cox Cable called back stating they wrote down the incorrect model/serial number after me reading it back to them multiple times.....
My apologies for the waste of time, but I appreciate Netgear for also looking into the issue and their helpfulness!
This matter is considered closed, thank you!
invalidserial
Feb 28, 2020Aspirant
PM Message sent, thank you!
invalidserial
Feb 28, 2020Aspirant
Cox Cable called back stating they wrote down the incorrect model/serial number after me reading it back to them multiple times.....
My apologies for the waste of time, but I appreciate Netgear for also looking into the issue and their helpfulness!
This matter is considered closed, thank you!
- vkdeltaFeb 29, 2020NETGEAR Employee Retired
glad Cox solved it for you. They are generally better than others.