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Forum Discussion

eefo's avatar
eefo
Aspirant
Sep 29, 2020

Netgear Cm1000 modem issue

Hello everyone, Hope everyone is doing great.   So this is what happened to me. I was using this Netgear Cable modem and Xfinity called me and offered me their free modem/router to try for free for...
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Sep 29, 2020

Did you connect the right power adapter?

can you ping 192.168.100.1 from the PC Hardwired into the modem?

If the issue persists with the LED behaviour, Please call in for RMA if it is still in warranty.

eefo's avatar
eefo
Aspirant
Oct 06, 2020
I actually bought a new cm1000v2 and that one is working fine on old power adapter which means that the power adapter is fine its the modem it self. I haven't tried hardwiring and pinging, will try today.
And the customer support said that it cant be RMA as it the hardware it self is okay.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 06, 2020

    Something to ask the forum moderator about to see how to proceed.

    vkdelta 

    • eefo's avatar
      eefo
      Aspirant
      Oct 06, 2020

      Thank you for your reply.

      Hope to see this reply soon.

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Oct 11, 2020

        dont pay extra.

        Please provide Case # and we should RMA it if Power adapter is correct and new one works.

         

        Darren  RMA