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Forum Discussion

eefo's avatar
eefo
Aspirant
Sep 29, 2020

Netgear Cm1000 modem issue

Hello everyone, Hope everyone is doing great.   So this is what happened to me. I was using this Netgear Cable modem and Xfinity called me and offered me their free modem/router to try for free for...
eefo's avatar
eefo
Aspirant
Oct 06, 2020
I actually bought a new cm1000v2 and that one is working fine on old power adapter which means that the power adapter is fine its the modem it self. I haven't tried hardwiring and pinging, will try today.
And the customer support said that it cant be RMA as it the hardware it self is okay.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 06, 2020

Something to ask the forum moderator about to see how to proceed.

vkdelta 

  • eefo's avatar
    eefo
    Aspirant
    Oct 06, 2020

    Thank you for your reply.

    Hope to see this reply soon.

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Oct 11, 2020

      dont pay extra.

      Please provide Case # and we should RMA it if Power adapter is correct and new one works.

       

      Darren  RMA

      • eefo's avatar
        eefo
        Aspirant
        Oct 11, 2020
        Case no. 43485414
        Yes sir the power adapter is okay, i have plugged the new cm1000v2 with both old and new power adapters and the new modem worked on both whereas the defective modem gave me same issue even on the new power adapter.