NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bodybag
Jan 10, 2021Aspirant
netgear CM1000 MODEM-Nighthawk R7800 router losing wifi signal
we have a quad level home, 2500 sqft .we just upgraded our cable to 600mbps so we upgraded our modem to a netgear cm1000. we have a netgear R7800 nighthawk router. they are on the second level with t...
michaelkenward
Jan 11, 2021Guru - Experienced User
bodybag wrote:
the router drops signal half dozen times or better /week.
Is this possibly down to the location of these devices? Wifi signals have a limited range.
When it comes to connecting things like smart TVs, I prefer Powerline Ethernet. Easier to set up than wifi and less sensitive to wifi interference and general flakiness.
bodybag wrote:
we just upgraded our cable to 600mbps so we upgraded our modem to a netgear cm1000. we have a netgear R7800 nighthawk router.
Did you reset the R7800 when you changed the modem? You don't want it remembering settings that it may have inherited from an older modem.
bodybag
Jan 11, 2021Aspirant
The router, modem, and tv/roku box are all within 8-10 ft of each other on same floor. Router has been reset. Wasnt sure if the router was struggling to handle everything or not.
- plemansJan 11, 2021Guru - Experienced User
The R7800 is a pretty solid router.
What firmware do you have on it?
is it 2.4ghz that's having issues? 5ghz?
Make sure your streaming/gaming devices are on the 5ghz.