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Forum Discussion
Netgear CM1000
I bought the CM1000 off eBay and It seems to be dead.
The modem is constantly blinking power (green), downstream(amber), upstream(amber), internet(amber), and solid amber network.
Is this dead ...
Did you ever get this resolved? I have exactly the same issue.
After chatting with a Netgear CSR, and reading a few forum posts.
I've concluded that the modem has corrupted firmware, thus cannot be repaired without a special device.
Hi Kylaris,
The FW is not corrupted based on the LED pattern you stated. The devide is not activated to your cable internet service provider.
Have you tried calling your service provider and provide the Cable modem model number, Serial number and MAC address?
https://kb.netgear.com/22715/How-do-I-connect-my-NETGEAR-Cable-Modem
The lights on my CM1000 are doing the same thing. It doesn't even try to sync up with RCN. RCN tech support says they never see it try to sync.
You can see the light pattern on my modem at https://youtu.be/hxHL3XHlZv0
Hi dem107,
Since you purchased the CM1000 from ebay, do you have any information if this modem used to another cable company? Once the cable modem installed to a previous ISP, the modem has a customer FW.
"Have you tried calling your service provider and provide the Cable modem model number, Serial number and MAC address? "
Of course, that was the first thing I tried.
The CSR said, "she could see the modem but cannot connect". So a technician came by and conclude that the FW on the modem was bad.
