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Forum Discussion
kylaris
Aug 21, 2018Aspirant
Netgear CM1000
I bought the CM1000 off eBay and It seems to be dead.
The modem is constantly blinking power (green), downstream(amber), upstream(amber), internet(amber), and solid amber network.
Is this dead ...
dem107
Feb 04, 2019Aspirant
The lights on my CM1000 are doing the same thing. It doesn't even try to sync up with RCN. RCN tech support says they never see it try to sync.
You can see the light pattern on my modem at https://youtu.be/hxHL3XHlZv0
Nodism1125
Feb 05, 2019NETGEAR Expert
Hi dem107,
Since you purchased the CM1000 from ebay, do you have any information if this modem used to another cable company? Once the cable modem installed to a previous ISP, the modem has a customer FW.
- kylarisFeb 05, 2019Aspirant
Since you purchased the CM1000 from ebay, do you have any information if this modem used to another cable company? Once the cable modem installed to a previous ISP, the modem has a customer FW.
So once the modem has been flashed by one company's fw, then it won't take another company's fw?
- Nodism1125Feb 05, 2019NETGEAR Expert
Hi kylaris,
Check the Cable modem status by accessing the default IP address 192.168.0.1.The user name is admin. The default password is password. The user name and password are case-sensitive.
Click the ADVANCED tab. The ADVANCED Home page displays information about your cable modem
Check the Firmware Version installed.
- dem107Feb 05, 2019Aspirant
The manual says the default IP address is 192.168.100.1. Is that incorrect?
- Nodism1125Feb 05, 2019NETGEAR Expert
Hi Kylaris,
Please contact the ebay seller and ask if cable modem has been de-activated from his account before selling. If the seller still has the cable modem tied to his account or the modem MAC on their file that creates a problem during new activation.
The type of IP and configuration info get pushed to modem when it goes through activation.