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Netgear CM1000v2 | Periodic packet loss, errors within modem logs, reset complete and router swapped
Hey Everyone, Appreciate the help in advance. We have been having issues with our internet the past 4 days and have been working to get to the source of the issue. This is our home network and th...
Hey All,
After the ISP reset, all looked good and we had about 4 hours of consistent connection. Following the 4 hours of consistent internet, we then both received disconnection errors in the respective games we were playing and had around 30 seconds of extremely high packet loss. This is what was shown in the logs as soon as the issues began.
It's odd, the issues seem to always start with this line: Notice (6) - US profile assignment change. Once it goes through a few of these, it seems the T2, T3, and T4 errors begin to show up and we both become plagued with packet loss for 10-30 seconds. Any help would be greatly appreciated!
| Time | Priority | Description |
| 2022-04-08, 20:57:36 | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:57:18 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:56:24 | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:56:15 | Notice (6) | CM-STATUS message sent. Event Type Code: 6; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:56:14 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:55:44 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:55:25 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:55:22 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:54:31 | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:54:00 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:53:56 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:52:21 | Critical (3) | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:51:52 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:50:01 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 20:47:54 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 17:57:04 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 17:09:44 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 17:04:57 | Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 16:58:12 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 16:56:50 | Notice (6) | US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 10 13.;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |
| 2022-04-08, 16:56:46 | Notice (6) | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=9c:c9:eb:87:8b:28;CMTS-MAC=00:17:10:9d:3c:10;CM-QOS=1.1;CM-VER=3.1; |