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Forum Discussion
ctsuhako
Jul 13, 2023Aspirant
Netgear CM1000v2 RCN/Astound Connection Drops
Hello: I have been having recent issues with constant connection dropouts and extreme lag with RCN/Astound with my Netgear CM1000v2 cable modem. Am seeing a lot of notices like this: Dynamic Ran...
- Jul 13, 2023
Glad you got it working. Please mark your thread as solved so others will know.
Enjoy. 📡
FURRYe38
Jul 13, 2023Guru - Experienced User
What speeds do you pay for UP and Down from the ISP?
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?
The modem has a ton of Correctables and Un-correctables that should be zeros.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/