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Forum Discussion
Netgear CM1100 with Xfinity Gigabit - speed issue
Hi,
I have search the forum and found the exact same issue but was told to create my own thread. So here I am.
Situation: Runnning a CM1100 on a Xfinity Gigabit line, HW 2.02 / FW 2.01.02
...
pictures take a bit for a moderator to approve them. you can attach them as a link. What modems worked? How old is the CM1100?
Arris 8600 worked
CM1100 is one day old
Photo's still haven't been approved so can't help you with those right now. Couple things you could try.
1. What website are you using for testing? I recommend trying speedtest.xfinity.com or speedtest.googlefiber.net
2. Could be a bad modem. This does happen. Couple options here since its brand new.
a. Return it for a replacement.
b. open a support ticket with netgear. You're within your 90 days of free support.
3. Could still be an issue with your ISP. They've sent out the wrong provisioning before. I'd try contacting them to have them reprovision it for gigabit. Sometimes it takes that 2nd or 3rd operator to get the right file sent.
Hi,
1) I test on speedtest.net or xfinity.speedtest.com
2) Got a second modem yesterday - same result
3) Re-provisioned various times. Not talking about 2-3 more like 10.
