NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
anteroal
Mar 02, 2023Aspirant
Netgear CM1150V on Xfinity
I have been having problems with internet connectivity with my #CM1150V for the last couple of weeks. Speeds are all over the place, and often the service will drop off completely. When the Xfinity...
plemans
Mar 03, 2023Guru - Experienced User
Looks better. Use it for a bit and see how stable it stays. If it gets bad again, post back with a new cable connections page and event logs.
anteroal
Mar 03, 2023Aspirant
Thank you. Will do.
I am curious, though. I'm not seeing speeds like what Xfinity quotes for 1Gig service. I'm seeing more like 600-700. This house was built in 1989, so I'm assuming the cable is pretty old. What would be involved in moving the modem to the the place where the service comes in? Would there be something obvious outside and inside the house to identify it? Hopefully I could do this myself with some guidance.
- FURRYe38Mar 03, 2023Guru - Experienced User
FYI, the ISP had reporting splitting there ISP service tiers to 800Mpbs and 1.2Gb supporting. We were told by others that the ISP removed the 1Gb speed tier from service.
I would check with the ISP to see what they have set for you.Can you get a capture of the Events logs page please.
- anteroalMar 04, 2023Aspirant
Terrible instability all day today. I'm having to use a hotspot on my phone to send this. Here's all the logs.
- FURRYe38Mar 04, 2023Guru - Experienced User
All those Criticals and Warnings in the event logs indicate a signal line issue. The ISP needs to review those and resolve them. Have the ISP review these same logs.