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Forum Discussion
Netgear CM1150V on Xfinity
I have been having problems with internet connectivity with my #CM1150V for the last couple of weeks. Speeds are all over the place, and often the service will drop off completely. When the Xfinity...
FYI, the ISP had reporting splitting there ISP service tiers to 800Mpbs and 1.2Gb supporting. We were told by others that the ISP removed the 1Gb speed tier from service.
I would check with the ISP to see what they have set for you.
Can you get a capture of the Events logs page please.
Terrible instability all day today. I'm having to use a hotspot on my phone to send this. Here's all the logs.
All those Criticals and Warnings in the event logs indicate a signal line issue. The ISP needs to review those and resolve them. Have the ISP review these same logs.
So this is not the cable inside the house or the modem? I just want to be clear before I call. They have sent two technicians out here and tried to say both times that the issue was in my home. Thanks again for all the help. Really appreciate it.
Could be.
You'd have to try another modem to see if you experience the same issues or not.
Everything on the modem and ISP side needs to be fully reviewed and resolved first.
I can order a new modem and get that in in a few days.
But, to be clear then, the logs don't necessarily point to this being a modem or line issue specifically? Is there a part of the log would be helpful for me to show to Xfinity? I just want to understand as much as possible before a technician shows up.
All those Criticals and Warnings in the event logs indicate a signal line issue. The ISP needs to review ALL those and resolve them. Have the ISP review these same logs.