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Forum Discussion
Sajoe
Oct 04, 2015Follower
NETGEAR CM400 MODEM RMA
One morning this week I wake to find I have no internet service and I call my ISP support. They have me do the standard plug, unplug, call back, they can't ping the modem so they have to send someone...
DarrenM
Oct 05, 2015Sr. NETGEAR Moderator
Hello Sajoe
I have sent you a Private message about your case.
DarrenM
- willruddy123Dec 26, 2015Aspirant
I have always liked Netgear products but will never purchase again. From the time I purchased my netgear cm400 modem, my modem disconnects and reconnects constantly. I work from home quit a bit and this is very frustrating. I would say on an average 10, it connects and reconnects every 15 minutes - or less. I went through about 3 months of trouble shooting this with TWC. They even ran a new drop to my home. Nothing they did corrected the problem. The first few months of researching the problem turned up no results. finally I researched again and found the problem I am experiencing is a known and rather common issue this modem. Once I discovered this I called into Netgears tech support thinking they would correct the issue. Boy was I ever wrong! The guy I spoke with stated this was a know issue and knew exactly what needed to be fixed, but but I was out of my 6 month warranty period. Stated I would need to pay 39.99 + for them to fix my modem. What a joke! You know there is an issue with your product and wont stand behind it! This is the last Netgear product I will ever purchase! if anyone else has experienced this issue and knows how to fix, please email me. I would really appreciate it!! wruddy@outlook.com