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Forum Discussion
GarrettSR5
Jul 08, 2021Aspirant
Netgear CM600 No Internet
I've had my CM600 for a few years now and over the past few months I would just randomly disconnect from my Xfinity service. Normally a simple reboot would solve the problem. But tonight I think some...
plemans
Jul 08, 2021Guru - Experienced User
Do you have a screen snip of the cable connections page and the event logs from the modem?
GarrettSR5
Jul 31, 2021Aspirant
Since I've made this thread it hasn't done it, until yesterday.
Here's the log:
[quote]
Event Log
Clear Log Refresh
Time Priority Description
2021-07-30, 07:07:57 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:59 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:59 Critical (3) Ranging Request Retries exhausted;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:59 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:55 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:55 Critical (3) Ranging Request Retries exhausted;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:55 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:47 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:45 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:45 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:45 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:45 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:39 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:37 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:37 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:37 Critical (3) Ranging Request Retries exhausted;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:37 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:36 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:36 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:35 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:35 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:32 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:31 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:05:31 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:04:04 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:03:52 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:03:37 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:03:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:03:17 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:03:12 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:03:04 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:02:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:02:17 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:02:12 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:01:57 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
2021-07-30, 07:01:52 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=b0:39:56:04:d2:f0;CMTS-MAC=00:9e:1e:59:17:1f;CM-QOS=1.0;CM-VER=3.0;[/quote]
- plemansJul 31, 2021Guru - Experienced User
Your event log is indicating a line issue. But you don't have the cable connections page attached. that lets us look at signal strengths and suggest things to try.
(next time get a screen snip . much easier to read)
- GarrettSR5Jul 31, 2021Aspirant
- plemansJul 31, 2021Guru - Experienced User
Click on "choose file" and add them 1 as a time. When you insert a photo into the post, a moderator has to approve them and it can take a while